Home Working

By taking advantage of our VOIP products and services as well as Smart IT's proven techniques for delivering applications remotely your organisation can take advantage of the benefits associated with home working.

With our home working solutions we can facilitate any user, anywhere in the world with voice and data services just as if they where located at your office.

For instance, if your business ran a call centre and wanted to save money by allowing staff to work from home instead of renting a dedicated facility we can implement a system to allow you to do this.

Our telephone system can take your incoming calls, search for agents who are logged into the incoming call queue and distribute the call via VOIP to that agent via skills based routing or as of when an advisor becomes available.

By taking advantage of remote application delivery services built within Microsoft Windows 2003 / 2008 Server as well as Citrix server we can allow your users to log into the system and access critical business systems such as your company CRM package, mail system and any other computing resources they need to do their job.

Calls to and from agents are all free and based on extension lists just like working in a normal office.