VOIP Information
Voip or Voice Over Internet Protocol in simple terms means your voice sent across the internet in the form of data.
VOIP is the future of telephony. By 2012 99% of all telephone calls will be via VOIP.
By choosing a VOIP telephone system now you are making a good decision because it future proofs your telephony infrastructure. Our systems can run with your existing telephone lines as well as completely independently using just VOIP.
VOIP Phone systems are traditionally cheaper to implement than a traditional PBX. With the advent of reliable VOIP service providers your organisation can also take advantage of fixed price telephony and cheaper VOIP telephone lines which are often over 90% cheaper than BT fixed lines.
Multiple lines can be delivered via a single broadband connection. Remote extensions are easily connected to a VOIP system allowing for a geographically separated user to interact with the same system as the rest of the business for free.
Our VOIP PBX telephone systems come what we call fully loaded. This means that as your organisation grows your system already has all the features to cope with it. To add more telephone extensions doesn't mean you have to add extra hardware or software licenses. Our systems are equipped to provide lots more extensions at no extra cost.
Many of our VOIP systems have call recording technology as standard. As calls are made to your organisation they are recorded either on demand or automatically specific to segments of your business or by default.
With clever features straight out of the box often cost prohibitive in the past to small organisations such as IVR (Press 1 for Sales, Press 2 for accounts), customisable music on hold ideal for creating awareness of new products and services your organisation offers, call centre style queuing and much more your business will greatly benefit from our products and expertise.
Unlike proprietary telephone PBX hardware VOIP hardware is an open technology that allows several different vendors products to integrate seamlessly with other vendors. This assists in generating healthy competition within the market, drives down cost and increases the quality of components as manufacturers look to differentiate themselves.
With CTI technology customer relationship management programs can be configured to work with your telephone system to identify customers as they call you automatically.
With many companies taking advantage of Home Working VOIP is ideal for assisting your remote workers to receive phone calls along with company data. When implemented with our remote application solutions we can provide a remote user anywhere with all of the resources they will ever need.
